Shipping Policy – NTX Offroad

At NTX Offroad, we know you’re excited to get your parts and get back on the road—or off it. We work hard to process and ship orders quickly and reliably.

Order Processing

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
You’ll receive a confirmation email once your order has been placed, and a second email with tracking information once your order ships.

During high-demand periods or promotions, processing times may be slightly extended.

Shipping Times

Shipping times vary depending on your location and the carrier selected at checkout.

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days (if available)

Please note that shipping timelines are estimates and may be affected by carrier delays, weather conditions, or other factors outside our control.

Shipping Rates

Shipping rates are calculated at checkout based on your location, order size, and selected shipping method.

We may offer free shipping promotions from time to time—these will be clearly stated on the site when available.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.

Lost, Delayed, or Damaged Shipments

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible:

📧 support@ntxor.com
📞 817-380-9682

We’ll work with you and the carrier to resolve the issue quickly.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.
NTX Offroad is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately and we’ll do our best to correct it before the order ships.

Shipping Restrictions

Some products may have shipping restrictions based on size, weight, or destination.
If this applies to your order, we will contact you directly.

Questions?

If you have any questions about your order or shipping, don’t hesitate to reach out. We’re here to help and make sure you get what you need.

NTX Offroad
Built for the trail. Backed by people who live it.