Refund policy
Return window: You have 7 calendar days from confirmed delivery to request a return. All returns must be authorized by NTX OFFROAD before anything is sent back.
How to request a return
- Email support@ntxor.com within 7 calendar days of confirmed delivery with your order number and the item(s) you would like to return.
- Do not ship anything back until your return has been authorized. Items sent back without prior authorization will not be accepted.
- If your return is authorized, NTX OFFROAD will provide and pay for the return shipping label. The return destination will be provided on the return label and return instructions.
Condition of returned items
Items must be returned new, unused and uninstalled, in the original packaging, with all included components. This condition requirement does not apply when the return is due to damage, a defect, or an NTX OFFROAD fulfillment error.
Non-returnable items
- Installed or used products
- Electrical products
- Special-order products
- Oversized-freight products
- Sale and clearance products (final sale)
- Gift cards
Fees on customer-choice returns
For approved returns that are not due to damage, a defect, or NTX OFFROAD shipping the incorrect item, the following fees are deducted from your refund:
- 10% restocking fee, calculated as 10% of the returned item's purchase price, before tax and shipping
- 4% credit card fee, calculated on the amount being refunded (not on your entire original order when only part of an order is refunded)
Both fees are waived when an item arrives damaged, is defective, or NTX OFFROAD shipped the incorrect item.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item arrives damaged, is defective, or NTX OFFROAD shipped the incorrect item, contact support@ntxor.com promptly, before returning the product, so NTX OFFROAD can authorize the return and provide the return label. The 10% restocking fee and the 4% credit card fee are waived for these returns.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, the refund will be issued to your original payment method within 10 business days, less any applicable fees listed above. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at support@ntxor.com.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, in its original packaging, and you will need the receipt or proof of purchase.
Questions
Contact NTX OFFROAD at support@ntxor.com or (817) 380-9571.